Account Manager

vzc Головна Вакансії компанії Intellias Account Manager

Project Overview:

Intellias is a global–based, European-founded software development company with the headquarter headquarters in Chicago (US) and engineering locations in Portugal, Colombia, India, Spain, Croatia, Germany, Bulgaria, Poland, and Ukraine. Intellias has been developing strong relations with clients from Israel in TMT segment, including Fortune 500 companies. Telecom and Media is a key vertical with great people, capabilities, and a clear path to further growth. The company is founder-led and backed by Horizon Capital, a leading private equity fund.

Intellias is known as an employer of choice, with cool people and a well-recognized mindset on how to take care of their own people, scoring at the very top of relevant league tables in terms of employee satisfaction. The company is featured in the Inc 5000 Europe and IAOP Global Outsourcing 100 tops.

Following the rapid growth over the last years, we have been investing in the build-up of the international sales organization and are currently searching for an Account Manager.

This position is highly exciting and compatible if you:

Love software and services sales, nurturing and developing the engagement;
Developing new business opportunities with existing customer base;
Enjoy understanding prospects' key problems to help you establish sales-qualified appointments;
Have a highly polished personal brand (especially on LinkedIn), and an expansive professional network;
Have complimented your sales behavior with digital and social media selling skills to drive engagement among modern buyers;
Hold yourself accountable for promoting team success, deliver high-impact results with a low ego, lead yourself with a growth mindset, and have an insatiable desire to learn.

Рекрутер

Алекс Дайрабеков

Responsibilities:

Serve as the lead point of contact for all strategic and commercial discussions with key customers with the aim to profitably grow customer accounts via upselling and cross-selling opportunities;
Build and maintain strong, trustful, long-lasting client relationships looking to position yourself as a trusted advisor for the client representatives and Intellias as a trusted technology partner for their organization;
Negotiate contracts and close agreements working at the budget holder, procurement, and executive leadership levels;
Work in close collaboration with delivery teams to ensure the timely and successful delivery of our services according to customer needs and objectives, thereby improving/maintaining customer satisfaction;
Work in close collaboration with the Business Development team for the region to improve our service offering and generate cases and referrals from the existing client portfolio to help further grow our presence in that region;
Develop new opportunities within client organizations and identify areas of growth in existing projects;
Look for referrals as well as marketing references from clients to generate additional revenue;
Assist in dealing with client requests or resolving client escalations as needed;
Forecast and track key account metrics (Revenue, Contribution Margin, CSAT among others);
Prepare/maintain reports on account status (account plan, opportunities, risks, stakeholder register);
Initiate and drive periodic planning activities for accounts, involving and coordinating relevant internal and external stakeholders as and where necessary;
If/when required, step into the role of Pre-sales Manager to collaborate with sales and delivery teams to convert new leads and opportunities into customers and revenue streams as part of a pre-sales process.

Requirements:

Equity, diversity, and inclusiveness are at the center of your core principles and values;
Have a highly polished personal brand, an expansive professional network, and compliment your commercial engagements with digital and social selling skills;
Proven work experience (at least 5 years) in a customer-facing role in a B2B context, ideally within the IT outsourcing context, with at least 2 years in an account management/client success type function;
Demonstrable ability to communicate, present and influence key internal and external stakeholders at all levels of an organization, including executive and C-level;
Ability to manage many different stakeholders with, at times, competing priorities;
Financial competence and budget management are a must;
Excellent listening, negotiation and presentation abilities;
Strong verbal and written communication skills;
Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail;
Ideally, experienced in delivering client-focused solutions in accordance with customer needs;
Able to effectively work remotely/virtually from your home office as a key member of a geographically distributed team;
Fluent in writing/speaking English.